Please read these Policies ("Terms," "Terms of Service," "Policies") carefully before using any services provided by Holy Moly Event (Vendor). Your use of Vendor Services is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, clients, customers, and others who wish to use the service.

 

You agree to be bound by these Terms by commissioning or using Vendor. If you disagree with any part of the terms, you should not use Vendor Services. At our sole discretion, we reserve the right to modify or replace these Terms at any time.

 

Reservation of Services: To reserve Holy Moly Event's services, the Client must sign the service agreement contract and pay a deposit (including non-refundable service retainer) by all indicated due dates. The services' cost will be the value shown on the invoice, and payment is due no later than one week before the event date or taking possession of the rentals, whichever comes first. 

 

Service Retainer: A $200 non-refundable service retainer is included in all payments made at booking. The retainer obligates the Vendor to reserve your event date and time and prevent other potential clients from booking. The service retainer is applied to the final balance and not billed as an additional cost. 

 

Deposits: The Client must make a 30-50% deposit as indicated on the invoice by any stated due date to lock in the price and guarantee service availability.

 

Planning: As part of your order and at no additional charge, a total of 12 planning hours are provided. These hours include but are not limited to your initial consultation, research, written proposal, revisions, and related research. Additional planning time will be charged at $50/hr. Activities included extra planning but were not limited to research, modifications to order, auxiliary meetings, conversations via email, phone, or other design or event planning methods. Site visits are $50/hour, including travel time. The Vendor reserves the right to waive any fee and add additional consultation time for more significant events deemed necessary by Vendor.

 

Booking: An event is ONLY considered "booked" after payment non-refundable retainer  is made by the due date indicated on the service invoice. If the Client allows quotes/invoices to expire, it is understood that the event date and time will be made available to other clients, and any discount or special promotion applied will be removed and invalid.

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Decor Equipment: All re-usable equipment, including but not limited to frame, lighting, poles, fabric, and others, are the property of a Vendor and must remain onsite for pickup at a specified time and date. The Client is responsible for all losses due to theft, vandalism, misplacement, or damage. If our equipment is damaged, misplaced, or stolen, the Client agrees to be billed for the item's repair or replacement cost (s). Depending on the decor, we may build decor items onto a disposable framework for an additional cost. Otherwise, a return pickup fee for all decor items that require breakdown and pickup will apply.

 

Payment Policy: All payments must be made according to the stated payment schedule. 50% of the invoice total is required as a deposit. However, the full invoice payment can be made with the balance due two (2) week before the event, delivery/setup date. If the decor job is booked less than two (2) weeks in advance OR where a coupon/discount applies, the total payment amount is due upon signing the service agreement or within two (2) business days of receipt. Failure to make payments by the due date or on time may result in any or all of the following: 

• Invalidation and removal of any applicable discounts, special promotions, complimentary services, etc.

• Release of event delivery/setup date and time.

• A $250 fee to reinstate the event date and time.

• Termination of the contract.

  

Refund and Cancellation Policy: The Client maintains the right to cancel at any time before the delivery date; however, a cancellation fee will apply. Refunds will be calculated based on items purchased specifically for your event (including but not limited to custom balloons or accessories if applicable) and accumulated time invested in your event (including but limited to the site visit, etc.) Refunds must be requested in writing by mail or email ONLY and will be processed within 14 business days from receipt of the request. The refund total will be considered as follows:

• The Service Retainer is non-refundable.

• Refunds requested more than three weeks to the event: paid total minus retainer.

• Refunds are requested less than three weeks before the event: a maximum of 50% of the total balance is refundable. 

• No refund will be made after delivery has been made or accepted.

 

Venue: Rules and regulations of all event sites are the Client's responsibility. The Client shall provide a copy of all pertinent rules to Vendor before securing our services. 

 

Delivery/Setup/Pickup: The Client must secure and confirm access to the event location to ensure timely setup. The Vendor cannot be held responsible for delays (or incomplete decor) if a reasonable amount of time is not allowed to complete delivery/setup services. Delivery to additional locations (i.e., hotel/home/church, etc.) not mentioned in the order will incur additional delivery and setup fees. In the event of setup or pickup delays caused by such parties as but not limited to the caterer, baker, venue, DJ, band, or wedding party, a minimal additional fee of $50.00 per -hour per onsite Vendor staff member will be charged.

 

• Delivery: Decorating staff will arrive on site within the delivery/setup window. 

• Setup: Setup is included in the cost of decor unless otherwise stated on the client invoice and includes placement of all decor items (rental equipment or balloon decor) in a predetermined area or as seen fit by the delivery/setup team.

• Return Pickup: Pickup staff will arrive on-site within the hour of the stated pickup time. If the venue has any restrictions that may affect our ability to return pickup, including but not limited to specific closing time, the fee per hour policy, etc. In that case, it is the clients' responsibility to make the Vendor aware of such restrictions. 

 

Onsite Changes: Our mission is to make you and our balloons look great. If we cannot complete the decor as designed and planned due to unforeseeable circumstances at the event venue or client preference. The Vendor will assess a change fee if we incur any additional labor or material expense due to such changes.

 

Limitation of Liability: Neither Vendor nor Client will incur a liability to each other for failing to perform any obligation under this Agreement if such failure results from a force majeure or any forces beyond reasonable control. The Vendor is not responsible for severe inclement weather, acts of God, or other situations that may cancel or postpone your event. Please note that the Vendor will make every effort to accommodate date changes as permitted by our schedule. If incapacitating illness, injury, or emergency, the agreed-upon Vendor shall substitute a balloon artist of equal or higher skill at no additional cost to the Client. If no replacement can be found, the Vendor and Client will be discharged of all obligations under this Agreement, and all deposits returned. We are not responsible for accidents or injuries related to our decor caused by mischief or mishandling by the Client, guests, or site staff. The Client agrees to indemnify and hold the Vendor harmless of and from all claims, demands, losses, causes of action, damage, lawsuits, and judgments, including attorneys' fees and costs, to the extent caused by or arising out of or relating to the work of Vendor.

 

Inclement Weather Clause: Holy Moly Event shall not be responsible should weather conditions make it impossible to set up decor service (as described in this Agreement). These weather conditions include but are not limited to severe winds, rain, or snowstorms. However, if inclement weather prevents delivery of the agreed decor, the Vendor will make every effort to accommodate date changes as permitted by our schedule.​